Refund Policy

We deliver fast and keep our promises. If something goes wrong, you get your money back. This page explains exactly when and how — for both buyers and sellers.

Buyers — eligible for full refund

• We failed to deliver the gamepass within 24 hours of confirmed payment.
• The wrong gamepass was delivered and we cannot replace it.
• The Roblox username you provided is invalid and you contact us before delivery is attempted.
• Duplicate charges caused by a payment processor error.

Buyers — not eligible for refund

• The gamepass has already been delivered successfully and used in-game.
• You provided an incorrect Roblox username and delivery completed to that account.
• You changed your mind after delivery.
• Your Roblox account was moderated by Roblox for third-party trading — see our Terms of Service for the risk disclaimer.
• Chargebacks initiated without contacting us first will be disputed.

Sellers — payout guarantee

• If we accept your items and fail to pay you the agreed amount within 24 hours, you are entitled to your items back or equivalent compensation.
• Once payment is sent (Robux, PayPal, crypto, or Cashapp), the trade is final.
• Items found to be stolen, hacked, duplicated, or otherwise illegitimate will be returned or destroyed; no payment will be issued.

How to request a refund

The fastest way: open My Orders from the menu, find your order, and click Open Chat. Message us with your order ID and the reason. We respond within ~5 minutes during operating hours.

Refunds are processed back to your original payment method (card or PayPal) within 5–10 business days. Alternatively, you can request store credit, which is applied instantly.

Payment processing fees

If you receive a full refund, the payment processor's transaction fee (e.g., Stripe's ~2.9% + $0.30) is absorbed by Passmart, not by you.

Chargebacks

Please contact us before filing a chargeback. Most disputes can be resolved within minutes via chat. Filing a chargeback without contact may result in a permanent ban from future purchases.

Contact

Refund questions: open Live Support from the chat icon in the bottom-right of any page, or DM us on Discord.